Coder, Musician, Designer,
Student, Tech Support,
Gardener, Chihuahua owner.
Display Online Tech Support
Nintendo of America
Redmond, WA / 4 yr - 8 mths
Handled technical email and phone support for proprietary displays in hospitals and retail locations across North America and Canada. Provided technical and informational support for nationwide brand representatives while responding to and tracking issues and returns.
• Coordinated procedural and physical returns for a national display implementation.
• Managed and redesigned the return authorization process for
Customer Ops Site Advisor
Portland, OR / 2 yr -10 mths
Provide technical and informational support to customers through multiple channels, including both email and live chat. Troubleshoot and clarify best practices of web design and assist with online store creation, shipping, taxes and payment processing.
• Facilitate platform knowledge workshops for interoffice cross communication.
• Coordinate and lead local office and team meetings.
Recent builds and mockups